Make sure the port forwarding is done correctly and the ports are open. On the picture shown above, check the Address line. Most internet providers provide a dynamic IP to their clients (not static).įrom the location where the CCTV system is installed, connect to your WiFi and go to google and type “what’s my IP address”, then compare the IP address (9-digit number) shown over there to the IP address on your configuration settings (on iVMS-4500 app). In case you’re using the external IP (and not DDNS), if your external IP has changed then you won’t be able to see your cameras on your old IP address. You could turn off and on your cellular or WiFi service and try again if you can see your cameras.
Make sure your phone has coverage and internet service, or check the WiFi connection. This is quite common, your internet on the phone doesn’t work and you’re trying to view your cameras remotely.
You have internet connectivity issues on your phone Once you’ve done this – check if you can see the cameras live on your app.Ģ. Edit the device information, by clicking on the ‘pencil icon’ (top right) – double-check the IP address (or DDNS), and make sure the username/password is typed correctly. Select the correct device (you probably only have one listed). Click the navigation tab (top left) and select the ‘Devices’ option. The app settings are incorrectĭouble-check the settings of your security system just to make sure everything is correct. Consult each entry and try to follow the instructions. How to solve iVMS-4500 connection failed errorīelow we have listed the common reasons why you may get the “connection failed” on your iVMS-4500 app. It can be either the way the iVMS-4500 connects to the network, or it can be a variety of other problems related to the network itself. What really matters is that most of the time it will be a network issue. But as you can imagine, sometimes the connectivity issues are complicated. Most of the time this issue is caused either by an incorrect network configuration of the device, incorrect port forwarding, or a very poor network condition. What causes the “connection failed” error on the iVMS-4500 app?
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